IT Service Management Representative

IT Service Management Representative

Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Must have skills: Infrastructure Service Management

Good to have skills: NA Minimum 3 year(s) of experience is required. 15 years full time education required.

As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring that client satisfaction is prioritized while effectively managing risks associated with services. You will provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and reliability of IT services.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the development and implementation of service management processes to enhance service delivery.
• Monitor and report on service performance metrics to identify areas for improvement.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Infrastructure Service Management.
• Good To Have Skills: Experience with ITIL framework and service management tools. Strong understanding of incident management and problem resolution processes. Familiarity with change management practices and their impact on service delivery. Experience in managing service level agreements and client expectations.

This position is based at our Bengaluru office.