IT Service Management Representative

IT Service Management Representative

Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Must have skills: Change Management

Good to have skills: NA Minimum 3 year(s) of experience is required. 15 years full time education required.

As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring that client satisfaction is prioritized while effectively managing risks associated with services. You will provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and reliability of IT services.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the development and implementation of service management processes to enhance operational efficiency.
• Monitor and report on service performance metrics to identify areas for improvement.

Professional & Technical Skills:

• Proficiency in Change Management.
• Strong understanding of IT service management frameworks such as ITIL.
• Experience with incident and problem management processes.
• Ability to analyze service delivery issues and implement corrective actions.
• Familiarity with service level agreements and performance metrics.

Additional Information:

• The candidate should have minimum 3 years of experience in Change Management.
• This position is based at our Bengaluru office.