IT Service Management Representative
Accenture
IT Service Management Representative
Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must Have Skills
- Incident Management
Good To Have Skills
- Problem Management
- Minimum 2 years of experience is required
- 15 years full time education
As an IT Service Management Representative, you will manage the delivery of IT production systems and services. A typical day involves supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risks associated with services. You will provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and effectiveness of IT operations.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of service management processes to enhance service delivery.
- Monitor and report on service performance metrics to identify areas for improvement.
Professional & Technical Skills:
- Proficiency in Incident Management.
- Experience with Problem Management.
- Strong understanding of IT service management frameworks such as ITIL.
- Ability to analyze incidents and identify trends to improve service quality.
- Experience in using service management tools for incident tracking and reporting.
Additional Information:
- The candidate should have minimum 2 years of experience in Incident Management.
- This position is based at our Bengaluru office.
About Accenture:
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplacesâ„¢. Join Accenture to work at the heart of change.