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IT Service Management Representative
Support and manage critical IT incidents to ensure minimal service disruption
Kolkāta, West Bengal, India
Junior
19 hours agoBe an early applicant
Accenture
A global professional services company offering consulting, technology, and outsourcing services to a wide range of industries.
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IT Service Management Representative
Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills: Critical Incident Management
Minimum 2 years of experience is required. 15 years full time education is required.
Roles & responsibilities:
- Perform independently and become an SME.
- Required active participation in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of service management processes to enhance service delivery.
- Monitor and report on the performance of IT services, identifying areas for improvement.
Professional & technical skills:
- Proficiency in Critical Incident Management.
- Strong analytical skills to assess incidents and determine appropriate resolutions.
- Experience with IT service management tools and frameworks.
- Ability to communicate effectively with technical and non-technical stakeholders.
- Familiarity with incident response protocols and best practices.
This position is based at our Kolkata office.
About Accenture
A global professional services company offering consulting, technology, and outsourcing services to a wide range of industries.