IT Customer Service Representative

IT Customer Service Representative

Manage delivery for IT production systems and services. Drive incident, issue, and outage management, investigation, and restoration.

Must have skills: Microsoft Windows Desktop Management

Good to have skills: Customer Service Operations Minimum 0-2 years of experience is required

Educational Qualification: 15 years full time education

Roles & Responsibilities:

• Expected to build knowledge and support the team.
• Participate in Problem Solving discussions.
• Assist in the documentation of processes and procedures to enhance team efficiency.
• Collaborate with cross-functional teams to ensure timely resolution of incidents and issues.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.
• Good To Have Skills: Experience with Customer Service Operations.
• Familiarity with troubleshooting techniques for desktop environments.
• Understanding of IT service management frameworks.
• Ability to communicate effectively with diverse teams and stakeholders.

Additional Information:

• The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.
• This position is based in Mumbai.
• A 15 years full time education is required.

About Accenture:

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.

Equal Employment Opportunity Statement:

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.