Infrastructure Engineer

Infrastructure Engineer

Assist in defining requirements, designing and building data center technology components and testing efforts. Must have skills: Unified Communication and Collaboration Operations. Good to have skills: Cisco Network Services Orchestrator (NSO). Minimum 3 year(s) of experience is required. Educational Qualification: 15 years full time education.

Roles & Responsibilities:

• Cisco IPT Support & Configuration
• Manage Cisco Unified Communications Manager (CUCM), Unity Connection, and related VoIP infrastructure
• Configure and troubleshoot features like Extension Mobility, CTI, Hunt Groups, Soft Key Templates, and Voicemail Profiles
• Manage Cisco BE6K-M6-K9 systems, Business edition BE6000 series, UCS platform, deliver voice, video, messaging, conferencing, contact center and mobility tools in virtualized environment
• Maintain and upgrade Cisco Unity Connection Administration (v10+)
• Support Avaya PBX systems, including provisioning, troubleshooting, and integration with Cisco platforms
• Support Avaya IP Office 500 v2 systems, modular communication design
• Assist in Avaya-to-Cisco migration projects, ensuring seamless transition and minimal downtime
• Monitor and maintain Avaya voicemail, call routing, and auto-attendant features

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations.
• Good To Have Skills: Experience with Cisco Network Services Orchestrator (NSO).
• Strong understanding of data center architecture and operations.
• Experience with network design and implementation.
• Familiarity with cloud technologies and virtualization.

Additional Information:

• The candidate should have minimum 3 years of experience in Unified Communication and Collaboration Operations.
• This position is based at our Mumbai office.
• A 15 years full time education is required.

About Accenture:

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.