Infra Tech Support Practitioner

Infra Tech Support Practitioner

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills: Microsoft 365

Good to have skills: NA

Minimum 3 years of experience is required

Educational Qualification: 15 years full time education

Summary: As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, providing solutions, and ensuring the smooth operation of various platforms. You will work both remotely and onsite, collaborating with team members to implement technology at the operating system level across server and network areas. Your role will also include troubleshooting hardware and software issues, ensuring that all configured services operate effectively within defined processes.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the documentation of technical processes and procedures to enhance team knowledge.
• Provide training and support to junior team members to foster a collaborative environment.

Professional & Technical Skills:

• Must to have skills: Proficiency in Microsoft 365.
• Good to have skills: Experience with Microsoft Azure and SharePoint. Strong understanding of troubleshooting techniques for both hardware and software. Familiarity with network protocols and configurations. Experience in implementing and managing cloud-based solutions.

Additional Information:

The candidate should have minimum 3 years of experience in Microsoft 365. This position is based at our Bengaluru office. A 15 years full time education is required.