Infra Tech Support Practitioner

Infra Tech Support Practitioner

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills: Cisco Identity Services Engine (ISE)

Good to have skills: NA

Minimum 2 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary: As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and performing basic and intermediate level troubleshooting tasks.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work-related problems.
• Provide hardware/software support for configured services running on various platforms.
• Implement technology at the operating system-level across all server and network areas.
• Perform L1 and L2/basic and intermediate level troubleshooting.
• Maintain and update documentation related to technical support activities.
• Collaborate with cross-functional teams to resolve technical issues.

Professional & Technical Skills:

• Must to have skills: Proficiency in Cisco Identity Services Engine (ISE).
• Strong understanding of network protocols and configurations.
• Experience in troubleshooting hardware and software issues.
• Knowledge of server and network maintenance best practices.
• Familiarity with ITIL framework for service management.

Additional Information:

• The candidate should have a minimum of 2 years of experience in Cisco Identity Services Engine (ISE).
• This position is based at our Bhubaneswar office.
• A 15 years full-time education is required.

About Accenture

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