Infra Tech Support Practitioner

Infra Tech Support Practitioner

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/basic and intermediate level troubleshooting.

Must have skills: Microsoft Intune. Good to have skills: NA Minimum 3 year(s) of experience is required. Educational Qualification: 15 years full time education.

As an Infra Tech Support Practitioner, you will engage in a dynamic work environment where you will provide ongoing technical support and maintenance for both production and development systems. Your typical day will involve addressing various technical issues, collaborating with team members, and ensuring that all configured services operate smoothly across different platforms. You will be responsible for troubleshooting hardware and software problems, implementing technology solutions, and contributing to the overall efficiency of the systems in place. Your role will require a proactive approach to problem-solving and a commitment to maintaining high standards of service delivery.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the documentation of technical processes and procedures to enhance team knowledge.
• Provide training and support to junior team members to foster their development.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Microsoft Intune.
• Good To Have Skills: Experience with mobile device management solutions. Strong understanding of operating system-level support across various platforms. Experience in troubleshooting network connectivity issues. Familiarity with software deployment and configuration management tools.

Additional Information:

• The candidate should have minimum 3 years of experience in Microsoft Intune.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

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