Infra Tech Support Practitioner

Infra Tech Support Practitioner

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills: Managed File Transfer. Good to have skills: NA Minimum 2 year(s) of experience is required. Educational Qualification: 15 years full time education.

As an Infra Tech Support Practitioner, you will engage in a variety of tasks that ensure the smooth operation of production and development systems. Your typical day will involve providing technical support and maintenance for software products and services across different platforms. You will work both remotely and onsite, addressing issues as they arise and ensuring that all systems function optimally. Your role will require you to troubleshoot hardware and software problems, implement technology solutions, and collaborate with team members to enhance service delivery. You will also be responsible for adhering to defined operating models and processes, ensuring that all support activities align with organizational standards and best practices.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the documentation of technical processes and procedures to enhance team knowledge.
• Engage in continuous learning to stay updated with the latest technologies and best practices in the field.

Professional & Technical Skills:

• Must to have skills: Proficiency in Managed File Transfer.
• Strong understanding of file transfer protocols and security measures.
• Experience with troubleshooting and resolving file transfer issues.
• Familiarity with various operating systems and network configurations.
• Ability to implement and maintain file transfer solutions across different platforms.

Additional Information:

• The candidate should have minimum 2 years of experience in Managed File Transfer.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

About Accenture:

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement:

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.