Infra Tech Support Practitioner

Infra Tech Support Practitioner

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills: Oracle Database Administration (DBA)

Good to have skills: Oracle Procedural Language Extensions to SQL (PLSQL), PostgreSQL

Minimum 12 year(s) of experience is required

Educational Qualification: 15 years full time education

As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of both production and development systems, ensuring that software products operate smoothly across various platforms. Your typical day will involve troubleshooting issues, providing hardware and software support, and implementing technology solutions at the operating system level. You will work collaboratively with teams to address challenges and ensure that services are configured and maintained according to established processes, contributing to the overall efficiency and reliability of the systems in place.

Roles & Responsibilities:

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Facilitate knowledge sharing sessions to enhance team capabilities.
• Monitor system performance and implement improvements as necessary.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Oracle Database Administration (DBA), PostgreSQL, Oracle Procedural Language Extensions to SQL (PLSQL).
• Good To Have Skills: Experience with PostgreSQL, Oracle Procedural Language Extensions to SQL (PLSQL).
• Strong understanding of database management and optimization techniques.
• Experience with backup and recovery strategies for database systems.
• Familiarity with performance tuning and troubleshooting of database environments.

Additional Information:

• The candidate should have minimum 12 years of experience in Oracle Database Administration (DBA).
• This position is based at our Chennai office.
• A 15 years full time education is required.

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.