Infra Tech Support Practitioner

Infra Tech Support Practitioner

Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. Must have skills: Amazon Web Services (AWS) Good to have skills: NA Minimum 3 year(s) of experience is required Educational Qualification: 15 years full time education

As an Infra Tech Support Practitioner, you will engage in a variety of tasks that ensure the smooth operation of production and development systems. Your typical day will involve providing technical support and maintenance for software products and services across multiple platforms. You will work both remotely and onsite, addressing issues as they arise and ensuring that all systems operate within defined models and processes. Your role will also include troubleshooting hardware and software problems, implementing technology solutions, and collaborating with team members to enhance system performance and reliability.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the implementation of technology solutions at the operating system level across server and network areas.
• Provide L1 and L2 support for troubleshooting hardware and software issues.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Amazon Web Services (AWS).
• Strong understanding of cloud computing concepts and services.
• Experience with system administration and network management.
• Familiarity with troubleshooting methodologies and tools.
• Ability to work collaboratively in a team environment.

Additional Information:

• The candidate should have minimum 3 years of experience in Amazon Web Services (AWS).
• This position is based at our Bengaluru office.
• A 15 years full time education is required.