Infra Tech Support Practitioner

Infra Tech Support Practitioner

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills: Storage Area Networks (SAN) Architecture and Design

Good to have skills: NA

Minimum 2 year(s) of experience is required

Educational Qualification: 15 years full time education

As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing both remote and onsite assistance, and ensuring that configured services operate smoothly across multiple platforms. You will work within a defined operating model and processes, focusing on delivering effective solutions to enhance system performance and reliability.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the implementation of technology at the operating system level across all server and network areas.
• Engage in basic and intermediate level troubleshooting for hardware and software issues.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Storage Area Networks (SAN) Architecture and Design.
• Strong understanding of network protocols and storage technologies.
• Experience with server and network configuration and management.
• Familiarity with troubleshooting methodologies and tools.
• Ability to document technical processes and solutions effectively.

Additional Information:

• The candidate should have minimum 2 years of experience in Storage Area Networks (SAN) Architecture and Design.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

About Accenture

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