Infra Tech Support Practitioner

Infra Tech Support Practitioner

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills: IBM z/OS

Minimum 7.5 year(s) of experience is required. Educational Qualification: 15 years full time education.

As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and performing basic to intermediate level troubleshooting.

Roles & Responsibilities:

• Expected to be an SME
• Collaborate and manage the team to perform
• Responsible for team decisions
• Engage with multiple teams and contribute on key decisions
• Provide solutions to problems for their immediate team and across multiple teams
• Ensure smooth functioning of production and development systems
• Perform hardware/software support for configured services
• Troubleshoot and resolve issues at L1 and L2 levels

Professional & Technical Skills:

• Must To Have Skills: Proficiency in IBM z/OS
• Strong understanding of system maintenance and support
• Experience in implementing technology at the operating system-level
• Knowledge of server and network areas
• Ability to troubleshoot and resolve technical issues efficiently

Additional Information:

• The candidate should have a minimum of 7.5 years of experience in IBM z/OS
• This position is based at our Bengaluru office
• A 15 years full time education is required

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.