Infra Tech Support Practitioner
Accenture
Infra Tech Support Practitioner
Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills: VMware Virtualization Administration
Good to have skills: Microsoft Windows Server Administration
Minimum 2 year(s) of experience is required
15 years full time education required
As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, providing solutions, and ensuring the smooth operation of various platforms. You will work both remotely and onsite, collaborating with team members to enhance system performance and reliability while adhering to established operating models and processes.
Roles & Responsibilities
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the implementation of technology at the operating system level across all server and network areas.
- Engage in basic and intermediate level troubleshooting for hardware and software issues.
Professional & Technical Skills
- Must To Have Skills: Proficiency in VMware Virtualization Administration.
- Good To Have Skills: Experience with Microsoft Windows Server Administration.
- Strong understanding of server and network infrastructure.
- Familiarity with troubleshooting methodologies and tools.
- Experience in maintaining production and development systems.
The candidate should have minimum 2 years of experience in VMware Virtualization Administration. This position is based at our Bengaluru office. A 15 years full time education is required.
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplacesâ„¢. Join Accenture to work at the heart of change.