Infra Tech Support Practitioner

Infra Tech Support Practitioner

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Network Infrastructures

Minimum 5 year(s) of experience is required

15 years full time education

Network Engineer – Tools, Platform & Automation

Network Engineer – Tools, Platform & Automation is responsible for the design, development, and lifecycle management of network engineering tools, automation frameworks, and platform architectures that enable efficient operations, observability, and security across enterprise networks. This role bridges traditional network engineering, DevOps automation, and security architecture, focusing on the modernization of network infrastructure through programmability, telemetry, and integration with ITSM, SIEM, and monitoring systems.

Key Responsibilities

• Network Tools & Platform Engineering
• Design, implement, and maintain network management and monitoring platforms (SolarWinds, Netcure, Statseeker, Cisco DNA Center, ThousandEyes, NetBox, Zabbix, LogicMonitor, etc.).
• Develop network observability and telemetry pipelines using SNMP, NETCONF, RESTCONF, gRPC, and streaming telemetry.
• Integrate network tools with ITSM (ServiceNow), CMDB, and security monitoring systems.
• Architect scalable, redundant, and API-driven network platform solutions across on-prem and cloud.

• Network Automation & Orchestration
• Design and deploy automation frameworks for configuration management, provisioning, and compliance using: Ansible, Python, Terraform, or Cisco NSO.
• Build automation pipelines for device onboarding, config backups, and network audits.
• Integrate automation workflows into CI/CD pipelines (e.g., GitLab, Jenkins, GitHub Actions).
• Standardize multi-vendor automation (Cisco, Juniper, Fortinet, Palo Alto, Arista, etc.).
• Develop custom scripts/tools for API integrations, reporting, and remediation.

• Network Security Integration
• Collaborate with security teams to ensure secure automation and tool access (RBAC, API tokens, certificates).
• Integrate network tools with SIEMs (Splunk, QRadar, etc.) for event correlation and threat detection.
• Automate network security policies, firewall rule validations, and compliance checks.
• Support Zero Trust Network Architecture (ZTNA) and SASE/SSE integration efforts.
• Maintain configuration integrity and ensure compliance with NIST, ISO, and internal security policies.

• Documentation & Governance
• Create detailed design documents (HLD/LLD), automation playbooks, and operational runbooks.
• Maintain architecture diagrams, integration workflows, and version-controlled repositories.
• Enforce platform governance, change control, and security best practices across all network tools.

• Automation & Scripting
• Proficiency in Python, Ansible, and Terraform for network automation.
• Experience integrating automation pipelines with Git and CI/CD workflows.

• Monitoring & Tools
• Strong experience with one or more tools: SolarWinds, ThousandEyes, LogicMonitor, NetBox, Zabbix, Nagios, AppDynamics, or Cisco DNA Center.
• Hands-on with log analytics and telemetry (SNMPv3, syslog, streaming telemetry).

Educational Qualifications: BE, BTech. 15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.