Infra Tech Support Practitioner

Infra Tech Support Practitioner

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills: Backup and Recovery Systems. Good to have skills: NA Minimum 3 year(s) of experience is required. Educational Qualification: 15 years full time education.

Summary: As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and performing basic and intermediate level troubleshooting.

Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Ensure hardware/software support for configured services running on various platforms. - Implement technology at the operating system-level across all server and network areas. - Provide L1 and L2/ basic and intermediate level troubleshooting. - Maintain and update documentation for system configurations and procedures. - Collaborate with cross-functional teams to resolve technical issues efficiently.

Professional & Technical Skills: - Must To Have Skills: Proficiency in Backup and Recovery Systems. - Strong understanding of system maintenance and troubleshooting. - Experience in implementing technology at the operating system-level. - Knowledge of hardware and software support for server and network areas. - Familiarity with system documentation and configuration management.

Additional Information: - The candidate should have a minimum of 3 years of experience in Backup and Recovery Systems. - This position is based at our Bengaluru office. - A 15 years full time education is required.

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