Infra Managed Services Specialist 5936942

Accenture Flex Opportunity

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities:

• Incident Management: Oversee and manage the incident management process to ensure timely resolution of incidents and minimize impact on business operations.
• Major Incident Communication: Coordinate and communicate effectively during major incidents, ensuring all stakeholders are informed and updated on the status and resolution progress.
• Problem Management: Identify, analyze, and resolve underlying problems to prevent recurrence of incidents, and implement long-term solutions.
• Client Communication: Maintain strong communication channels with clients, addressing their concerns and ensuring their satisfaction with the service provided.
• ITIL Practitioner: Apply ITIL best practices to improve service management processes and enhance overall service delivery.
• Process Governance: Establish and maintain governance frameworks to ensure processes are followed consistently and effectively and drive continuous improvement initiatives.
• Reporting: Prepare and present regular reports on service management performance, incident trends, and improvement initiatives to senior management and stakeholders.

Basic Qualifications:

• A minimum of 5 years of experience with incident management.
• A minimum of 5 years of experience with change management.
• A minimum of 5 years of experience with release management.
• A minimum of 5 years of experience with problem management.
• High school diploma or GED.

Preferred Qualifications:

• Bachelor's or associate degree.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York, New Jersey, or Washington as set forth below.

California $61 to $63

Colorado $61 to $63

District of Columbia $61 to $63

Illinois $61 to $63

Minnesota $61 to $63

Maryland $61 to $63

New Jersey/New York $61 to $63

Washington $61 to $63

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.