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Inbound Sales Representative Associate - Voice
Resolve customer complaints efficiently within specified SLAs
Mumbai
Junior
yesterday
Accenture
A global professional services company offering consulting, technology, and outsourcing services to a wide range of industries.
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Inbound Sales Representative Associate - Voice
You will be aligned with our Customer Support vertical and help us in managing/resolving customer queries, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLAs. Candidate who is good in written & verbal communication. Good call handling skills. Candidate should be comfortable with night shift ranging from 5.00pm - 8.00am.
What are we looking for?
- Customer Care
- Customer Satisfaction
- Customer Support Operations
Roles and Responsibilities:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
- This is a voice process and the communication with the customer can happen through phone, emails and through portal tickets.
- You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
- The decisions that you make would impact your own work.
- You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
- Please note that this role may require you to work in rotational shifts.
Any Graduation
About Accenture
A global professional services company offering consulting, technology, and outsourcing services to a wide range of industries.