Inbound Sales Representative Associate - Voice

Inbound Sales Representative Associate - Voice

You will be aligned with our Customer Support vertical and help us in managing/resolving customer queries, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLAs. Candidate who is good in email and chat process, who is good in typing is what is preferred here.

Customer communications are interactions between customers and businesses using various channels spanning digital and in-person touchpoints. Customer communications can happen over the phone, customer support hotline via text, over chat, or face to face with the aim of delivering a high level of services and fostering loyalty.

What are we looking for?

• Ability to establish strong client relationship
• Ability to perform under pressure
• Ability to work well in a team
• Collaboration and interpersonal skills
• Commitment to quality

Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts

Any Graduation

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.

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