Inbound Sales Representative New Associate - Voice

Inbound Sales Representative New Associate - Voice

Skill Required: Next Generation Customer Operations - Customer Service Technology

Designation: Inbound Sales Representative New Associate - Voice

Qualifications: Any Graduation, B.B.M, Any Graduation

Years of Experience: 0 to 1yrs

Language - Ability: English (International) - Expert

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

What Would You Do?

You will be aligned with our Customer Support vertical and help us in managing/resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLAs. A transformation from a necessary function for resolving customer problems into a value-generating service that is a strategic differentiator in the market. Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.

What Are We Looking For?

• Written and verbal communication

• Adaptable and flexible

• Ability to perform under pressure

• Ability to work well in a team

• Agility for quick learning

Roles and Responsibilities:

• Decisions that are made by you impact your own work and may impact the work of others