Inbound Sales Representative Associate - Voice

Inbound Sales Representative Associate - Voice

Skill required: Voice - Customer Service

Designation: Inbound Sales Representative Associate - Voice

Qualifications: Any Graduation, Any Graduation

Years of Experience: 1 to 3 years

Language - Ability: English (International) - Proficient

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song—all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

What Would You Do?

You will be aligned with our Customer Support vertical and help us in managing/resolving customer queries, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLAs.

Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support. Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What Are We Looking For?

•Customer Service Management

•Ability to perform under pressure

•Adaptable and flexible

•Written and verbal communication

•Problem-solving skills

•Collaboration and interpersonal skills

•Customer Care

Roles and Responsibilities:

•In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

•Your expected interactions are within your own team and direct supervisor

•You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

•The decisions that you make would impact your own work

•You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

•Please note that this role may require you to work in rotational shifts