HR Service Delivery Specialist

HR Service Delivery Specialist

The purpose of this role is to manage a team to meet the required service performance metrics. Ensures the service line operations are efficient and effective.

Essentials: Bachelor's degree (Any discipline) Desirable: Post graduate in human resources or related discipline Certification in Success Factors Employee Central Module HR Domain Certification Essentials: 8+ years of HR Experience 6+ years experience in Employee & Org Data Management experience preferably on a Cloud ERP. Experience of working on HCM system 4+ years of Client / stakeholder engagement in outsourcing environment Desirable: Working knowledge of Success Factors Employee Life Cycle Processes New process transition Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels Self driven Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. Basic leadership and coaching skills Resilient and able to work under pressure Good organizational, prioritization and multi-tasking skills in order to deliver to deadlines Continuous improvement mindset Demonstrate high levels of confidentiality Flexibility to work in Shifts. Team Work & collaboration Excellent Team Management Skills Strong MS Office and Excel skills Extensive and demonstrable experience of HR Processes especially Employee workforce Mangement, Performance management, Leave and Exit Administration Previous experience of working on HCM systems preferably cloud based like Workday, Successfactors, Oracle etc. Business Process Implementation Working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) - Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, ability to comprehend and quickly learn client data bases / menu based systems and ability to present data in a comprehensible format Client Interfacing skills (Email & Phone): Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. Proven track record of leading HR Operations team. English language proficiency: Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly Proven experience of continuous improvements Continuous improvement mindset & Proficiency in Business Excellence Practices

Roles and Responsibilities: Monitor/Review along with team on administrative and operational activities within the allotted team to ensure achievement of operational or deal objectives. Monitor/measure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved. Manage and improve people performance and align them with organizational goals and objectives. Provide Business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives. Monitoring the voice of the customer through surveys and other means of communication. Work through the development areas as voiced by the client, Third parties or Accenture stakeholders. Encourage and drive continuous improvement measures on day-to-day basis by identifies & implementing improved/innovative/ re-engineered work processes Communication, training and implementing relevant Process knowledge change/updates to the team. Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA). Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards Create & implement robust Internal quality controls to ensure accuracy levels are met. Monitor/measure performance through regular process reviews of metrics Drive productivity measures for optimum utilization of FTEs Create & implement governance mechanism to ensure compliance to defined process requirements.

About Accenture Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.