HR Service Delivery Senior Analyst

HR Service Delivery Senior Analyst

Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs. Collaborates with client almost on a daily basis to ensure delivery of services. Ensures service measures are met in accordance with the Service Level Agreement (SLA). Handle and manage process & people escalations appropriately. Reviews queue management and ensures all requests are completed. Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights.

Suggests process improvements and helps team implement their ideas. Acts as the SME for the process and aligns work instructions as per global procedures. Ensure adherence to policy and procedures of the organization.

Roles and responsibilities include reviewing and prioritizing the requests placed by the clients. Ensuring the requests are completed thoroughly and accurately within the appropriate time frame. Taking an active role in meeting the Client SLAs and OLAs. Analysis and solving of increasingly complex problems. Interactions with peers within Accenture. Some interaction with clients and/or Accenture management. Given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments. Decisions made impact own work and may impact the work of others. Individual contributor and/or oversee a small work effort and/or team. Possible requirement to work in rotational shifts.

About Accenture: Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement: We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.