HR Service Delivery Senior Analyst

HR Service Delivery Senior Analyst

The individual will handle basic HR responsibilities within permissible data/tool access without engaging in sensitive matters or data. They will coordinate with HRPA, HRSS and central teams for activities that are non-sensitive or do not require access to sensitive data.

Shifts: 12 noon to 10 PM for Mumbai and BLR positions and 3.00 PM to 1.00 AM for Hyderabad position.

What Are We Looking For?

Work towards resolving issues related to engagement, training, HR processes, LOA, or any other matter as appropriate excluding compensation, PA, or anything requiring access to sensitive data. Track NJX, priority setting, etc. and help the business ensure compliance on various people metrics. Ensure HC reconciliation and maintenance of correct Workday data (through the HRPA). Provide updates on E&C training completion percentage or any other non-sensitive data requirement for SOC audit, and rep letter responses to delivery leads. Manage the internal transfer, training failure and redeployment documentation for each employee case. Gather first-level data and documentation for leaves-related behavioral concerns and pass to HRPA and ER as appropriate (Any counseling/intervention to be done by HRPA only). For concerns regarding supervisor and above, People Champion not to be involved. Perform any other activity as required and assigned by HRPA. Ensure regular connects with employees and pass on insights on employee pulse/employee sentiments to HRPA and Delivery leads for action. Contribute/collaborate with PPA towards key employee connect and engagement forums like townhalls, open houses, recognition initiatives, etc. Proactively monitor personnel issues or situations, and highlight to HRPA and Delivery leads wherever required.

Roles And Responsibilities

In this role you are required to do analysis and solving of increasingly complex problems. Your day to day interactions are with peers within Accenture. You are likely to have some interaction with clients and/or Accenture management. You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments. Decisions that are made by you impact your own work and may impact the work of others. In this role you would be an individual contributor and/or oversee a small work effort and/or team. Please note that this role may require you to work in rotational shifts.