HR Service Delivery Lead With German

Delivery Ops Senior Analyst / Team Lead

Your career is about what you want to be and who you want to be. It's about bringing your skills, curiosity and best true self to work.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

By being part of this team, you will work from Monday to Friday, in a hybrid set-up from our office location from Bucharest/Brasov.

How you'll make an impact:

• The Delivery Ops Senior Analyst / Team Lead is responsible for daily supervision of a team (e.g., delivery, process, business operations);
• He/she manages the workload of the team, may make work assignments, and has responsibility for developing team members;
• This job also operates as a subject matter expert and may be the escalation point for issue resolution and customer escalations;
• The job manages effective internal/external client relationships within a defined area of responsibility and builds client relationships in the wider group or unit;
• This job also exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business;
• Interpret day-to-day business objectives and prepare/execute operational practices/work programs;
• Ensure proper execution of processes by team - Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately;
• May perform data entry or other client related tasks in various systems, as required;
• Plan and facilitate weekly (as required) team calls/meetings. May present and facilitate at group meetings and new hire integrations; may develop presentation content;
• Anticipate, identify, and assess complex issues/problems. Develop and implement a corresponding plan of action to bring the situation to resolution. Communicate changes to direct manager and assist other team leads with resolutions, as needed;
• Identify, document, and review opportunities for team improvement in procedures/processes/standards to gain cost-effectiveness and efficiency; provide cost estimates and execute implementation of improvements;
• Required to direct work within clear budgetary guidelines;
• Meet with project managers on large or complex projects to determine format, plan the project timeframe and estimate the project's overtime needs;
• Perform analysis of quality audits; analyze results and develop process improvements to maintain quality deliverables.

Skills that make your work successful:

• Strong German written and verbal communication skills;
• At least 3 years of HR experience;
• At least 2 years experience in a similar role (people lead);
• Demonstrated expertise in process area;
• Coaching/mentoring skills;
• Demonstrated issue management/problem solving skills;
• Discretion, professionalism, confidentiality and judgment;
• Strong customer service skills;
• Strong organization skills, attention to detail and follow through to resolve any outstanding issues;
• Strong time management skills;
• Advanced written and verbal communication skills; manages internal and external/client communications with individuals at all levels;
• Ability to function effectively as a team member and organize work activities for others on the team;
• Ability to adapt to changing environment and support of multiple clients;
• Ability to develop/analyze/interpret data, rationale for alternative solutions to problems and take appropriate actions.

Employee Benefits – Be well, work well, live well

Be at your physical best & take advantage of additional financial support

• Flexible medical & dental subscription plan with Regina Maria;
• Nutrition counselling & Wellness subscriptions (7Card, Worldclass, SanoPass, or other providers);
• Benefit Online platform for gift vouchers, transportation passes, vacation, cultural activities and many others;
• Discount on Accenture shares through Employee Shares Purchase Plan;
• Referral bonus, depending on the career level of the job opening;
• Life insurance for you and your loved ones.

Follow your purpose

• 23 vacation days with our loyalty scheme, granting additional days: 1 extra day after 2 years, another after 5 years, and an additional day every 3 years until reaching a total of 30 vacation days;
• Additional private pension plan, starting the second month of employment;
• Flexible working hours depending on project specifics;
• Access to a wide range of training and development opportunities;
• Communities of interest: sport, volunteering, and employees' resources groups (parents, mental health allies, Pride, disability, expats).

Care for you and your loved ones

• Psychological and psychotherapy counselling support;
• Premium access to well-being apps (Calm and Wysa);
• Paid maternity or paternity leave;
• Children educational reimbursement;
• Support for adoption & psychological, financial and legal sessions for everyone in your household.

At the heart of change, there is a great human. Bring your ideas, ingenuity and passion and be part of our team!

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.