HR Service Delivery Associate Manager

HR Service Delivery Associate Manager

Our Recruitment Centre of Excellence supports business in all aspects of talent acquisition. The team works in partnership with recruitment teams to develop and execute tactical sourcing strategies with the aim of generating candidates, creating talent pools and delivering against recruitment and growth targets. Recruitment Admin Associate Manager is responsible for administration of a medium to large recruiting demand plan. The individual will be responsible to deliver outsourced recruitment services for designated clients within agreed timeframes for job posting, sourcing candidates against active and proactive demands (through job portals, professional sites, networking, head hunting, employee references, job adverts), building talent communities, screening, engaging with candidates, scheduling interviews, administering online assessments where needed, assisting with reference checks and back ground verification checks, facilitating vendor invoicing and tracking candidates on ATS as per company standards.

This role is responsible for the results of the Service Line activities to both Accenture and Client. To ensure all the contractually agreed SLA and process steps are followed by the team members with accuracy. Accountable for ongoing management of effective client service relationship within the service line. Develops new approaches and processes. Interfaces with other team leads, management and client staff and ensures good working relationships. Provide scalable HR Operation services

• Bachelor's degree

• Post graduate in human resources or related discipline

• Certification in Success Factors Employee Central Module

• HR Domain Certification

• Extensive and demonstrable experience of Hire to Retire HR Operations Processes

• HR Service Delivery Experience

• Multi-cultural awareness.

• Strong MS Office and Excel skills

• Proficient with Business Excellence Practices

• Client Interfacing skills (Email & Phone): Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique.

• English language proficiency: Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly

• Proven track record of leading HR Operations team.

• Knowledge and experience of HR Systems

• Problem solving skills (Analytical skills / Collabrative thinking/ Adaptable to change)

• HR Domain certification

• 12+ years of overall HR experiece

• 10 +years experience in Employee & Org Data Management experience preferably on a Cloud ERP.

• 9+ years of team handling

• Excellent interpersonal skills, Strong customer orientation

• Actively participate in all process related business meeting in-person or virtually through conference calls.

• Communicates clearly and concisely, using appropriate level of detail, terminology and style.

• Retain talent and establish growth path for valued resources.

• Liaise with local Human Resources Team on critical issues.

• Team alignment and work allocation within Team to deliver business results

• Keep the team engaged and motivated.

• Have succession planning in place.

• Actively drive & particpate in Team and Organizational events.

• Advanced leadership and coaching skills

• Resilient and able to work under pressure

• Good organizational, prioritization and multi-tasking skills in order to deliver to deadlines

• Continuous improvement mindset

• Demonstrate high levels of confidentiality

• Team Work & collaboration

• Excellent Team Management Skills

• Excellent communication & Customer Service skills

• Strong MS Office and Excel skills