HR Service Delivery Associate

HR Service Delivery Associate

Our Recruitment Centre of Excellence supports business in all aspects of talent acquisition. The team works in partnership with recruitment teams to develop and execute tactical sourcing strategies with the aim of generating candidates, creating talent pools and delivering against recruitment and growth targets. This role plays a pivotal part in delivering against recruitment targets by using various sourcing strategies to create talent pools (talent communities), identifying candidates for our clients in the offshore business locations, scheduling interviews, administering online assessments where needed, assisting with reference checks and background verification checks, facilitating vendor invoicing and tracking candidates on candidate application tracking system as per company standards.

• Bachelor's degree (Any discipline) • 1- 2 Years recruiting admin experience with similar background Desirable: • Exposure to BPO industry Ability to demonstrate recruitment expertise gained within a corporate in-house or agency environment including: • Experience of building, owning & maintaining talent pools, including our own internal talent pool • Extensive experience in sourcing candidates utilizing a variety of methods like Advertising (on-line/off-line), Internet search (data mining), Database search, Social Media / Google Adwords, etc. • Proficiency in using MS Office Suite – Word and Excel • Strong command on written and verbal English language • Knowledge of using recruitment management system like Taleo, Kenexa, Successfactors etc. • Experience in hiring volumes or niche skills

• Working alongside recruitment & Onboarding team to: • Onboard the selected candidates • Read, understand and analyze client process as per the business rules. • Execute full range of the process accurately and timely as a hands on processor. • Follow Work Instructions while processing • Highlight any anomalies in Work Instructions/process documentation to the SME/Leads. • Participate in client conference calls, where required and manage appropriate documentation. • Always demonstrate the highest level of customer service. • Pay close attention to detail and follow through to resolve any outstanding issues. • Goes beyond immediate requests and activities to ensure both own and related tasks are completed. • Update client applications accurately and quickly in accordance with the appropriate User Guides. • Ensure assigned tasks are completed accurately in timely fashion. • Ensure and maintain the security and confidentiality of client data. • Actively Participate in team activities & Organizational initiatives