HR Service Delivery Associate

HR Service Delivery Associate

Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services - More into query/case management.

• Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads.

• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

• Participate in Team building activities.

• Assist client with Admin activities (especially Document Mgmt) related to onboarding, people movement and benefits administration.

• Have customer facing experience & experience of using telephony to speak with clients

The design of employee data processes to manage employment data, records and transactions using standard technologies and processes.

• Pay close attention to detail and follow through to resolve any outstanding issues.

• Goes beyond immediate requests and activities to ensure both own and related tasks are completed.

• Ensure and maintain the security and confidentiality of client data.

• Update client applications accurately and quickly in accordance with the appropriate User Guides.

• Understand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes, onboarding the candidate, people movement & benefits administration

• Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent

Good organizational & prioritisation skills.

Analytical and problem solving skills.

Multi-cultural awareness.

Passion for customer service.

Team player.

Results & detail-oriented.

Focus on high data accuracy.

Quality driven – in communications and all system transactions.

Strong written and verbal skills in English Language.

Read, understand and analyze client process as per the business rules.

Execute the process accurately and timely as a hands-on processor.

Escalate issues and seek advice when faced with complex issues/problems.

Participate in client conference calls and prepare 'minutes of meeting'.

Ensure LWI's are followed and updated regularly and train the team members on process updates.

Perform "Root Cause Analysis" on issues faces and suggest appropriate corrective action for current remediation and future control.

Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls.

Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

Update process metrics on daily basis and maintain MIS.

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.

Your expected interactions are within your own team and direct supervisor.

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.

The decisions that you make would impact your own work.

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.

Please note that this role may require you to work in rotational shifts.

Any Graduation