HR Service Delivery Associate

HR Service Delivery Associate

Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs. Employee Services - More into query/case management Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights.

What Are We Looking For?

• Good Communication Skills
• Experience in Workday and ServiceNow
• Flexible for Night Shifts
• Open to Challenges and New Learnings
• Read, understand and analyze client process as per the business rules as a subject matter expert.
• Execute the process accurately and timely as a hands-on processor.
• Master the given process and help the team members to overcome process related queries
• Escalate issues and seek advice when faced with complex issues/problems.
• Pay close attention to quality of written and verbal English skills within Team.
• Creates a logical plan, realistic estimates and schedule for an activity or project segment.
• Ensure LWI's are followed and updated regularly and train the team members on process updates.
• Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
• Assist client with Admin activities (especially Talent Acquisition) related to onboarding / People movements and recruitment administration.
• Support Client with the Admin activities related to Performance mgmt.
• Ensure Customer Satisfaction
• Ensure and maintain the security and confidentiality of client data.

Roles and Responsibilities

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines. Your expected interactions are within your own team and direct supervisor. You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments. The decisions that you make would impact your own work. You will be an individual contributor as a part of a team, with a predetermined, focused scope of work. Please note that this role may require you to work in rotational shifts.