HR Service Delivery Associate

HR Service Delivery Associate

Skill required: Employee Services - Employee Data Process Design

Designation: HR Service Delivery Associate

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

What would you do?

Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs

Employee Services refer to the support and resources provided by an organization to its employees. This includes HR assistance, payroll processing, benefits administration, training programs, and wellness initiatives. The goal is to enhance employee satisfaction, productivity, and overall well-being. The design of employee data processes to manage employment data, records and transactions using standard technologies and processes.

What are we looking for?

Education qualification: Graduate Degree

Role Specific Experience: 2 years of Experience HR Transactions / Workforce Data Administration

HR Systems - Workday and ServiceNow

MS Office

Email Writing Skills

Problem solving skills (Analytical skills / Collaborative thinking/ Adaptable to change)

Verbal Communication : Sentence Mastery, Vocabulary, Fluency, Pronunciation

Excel knowledge - pivot tables, ability to slice & dice data, read and infer data

Customer Service Skills

Roles and Responsibilities:

1. Read, understand and analyze client process as per the business rules.

2. Execute the process accurately and timely as a hands on processor.

3. Escalate issues and seek advice when faced with complex issues/problems.

4. Participate in client conference calls and prepare'minutes of meeting'.

5. Ensure LWI's are followed and updated regularly and train the team members on process updates.

6. Perform 'Root Cause Analysis' on issues faces and suggest appropriate corrective action for current remediation and future control.

7. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls.

8. Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

9. Update process metrics on daily basis and maintain MIS.

10. Always demonstrate the highest level of customer service.

11. Pay close attention to detail and follow through to resolve any outstanding issues.

12. Goes beyond immediate requests and activities to ensure both own and related tasks are completed.