HR Service Delivery Associate

HR Service Delivery Associate

Compensation & Benefits refers to the total rewards that employees receive from their employer. This includes their salary or wages, bonuses, health insurance, retirement plans, paid time off, and other perks. The aim is to fairly compensate employees and provide benefits that support their well-being and job satisfaction.

Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following:

• In-depth understanding of Compensation processes (like Annual Compensation processes, Incentive Administration, Market Surveys & Job Evaluations) supported by Accenture for different geographies. Drives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free.
• Maintain up-to-date knowledge of client policies, statutory/regulatory requirements and special handling procedures.

What are we looking for?

• Education: Graduate Degree
• Team lead Experience: 1+years of Team Lead experience
• Total Years of Experience: relevant years of Industry Experience in International BPO
• Total Years of Role Specific: 1+ years of Compensation process Experience in International BPO
• Country or Geography specific Compensation/Payroll Knowledge: Mandatory
• Workflow Tools: Mandatory
• Exposure to Compensation Tools (Example: Workday /SuccessFactors): Preferred
• MS Office (Need to be proficient on MS Excel reporting skills): Mandatory
• MS Access: Preferred
• Team Management: Mandatory
• Email Writing Skills: Mandatory
• Problem solving skills (Analytical skills/ Collaborative thinking/ Adaptable to change): Mandatory
• Verbal Communication: Sentence Mastery, Vocabulary, Fluency, Pronunciation: Mandatory
• Customer Service Skills: Mandatory

Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts