HR Service Delivery Associate

HR Service Delivery Associate

Skill required: Employee Services - Employee and Labor Relations

Designation: HR Service Delivery Associate

Qualifications: Any Graduation Years of Experience: 1 to 3 years

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs

Employee Services refer to the support and resources provided by an organization to its employees. This includes HR assistance, payroll processing, benefits administration, training programs, and wellness initiatives. The goal is to enhance employee satisfaction, productivity, and overall well-being. Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights.

What are we looking for? Expanded PS Responsibilities (Leadership, Employee Support & Process Improvement)

• Lead and coordinate team tasks to achieve department objectives.
• Coach and support team members in developing technical competencies.
• Ensure compliance with corporate policies, guidelines, and HR procedures.
• Recommend and implement process improvements to increase efficiency and productivity.
• Organize and monitor workflow to meet service level expectations.
• Collaborate with internal customers and external vendors.
• Participate in cross functional initiatives related to People Services and payroll optimization.

Skills, Experience & Education (General Across All Towers)

• Minimum 2 years relevant experience (varies by tower requirements).
• Strong understanding of interconnected financial processes.
• Proficiency with Microsoft Office, especially Excel.
• Excellent organizational and time management skills.
• Ability to adapt to changing priorities and workloads.
• Strong communication skills—written and verbal.
• High attention to detail; strong analytical mindset.
• Knowledge of accounting principles and procedures.

PS Profile – What You Bring

• Experience in payroll and benefits across multiple jurisdictions.
• Post secondary education in HR, Business, or related field.
• Certifications in business analysis, QA, process improvement, or change management are assets.
• Demonstrated leadership experience (team or project).
• Strong track record in process improvement and automation.
• Exceptional customer service orientation.
• Strong communication, analytical, and problem-solving skills.
• Proficiency in MS Office, especially Excel.
• Experience with HRIS systems (Workday, SAP, Ceridian, PowerPay) is an asset.

Roles and Responsibilities: Scope: Payroll, Benefits, Employee Lifecycle, HR Compliance

Core Payroll & Benefits Responsibilities

• Review and validate timesheets; identify and escalate discrepancies.
• Ensure timely and accurate bi weekly payroll processing in Workforce Management System
• Administer benefit enrollments, terminations, and changes.
• Maintain employee personal data; communicate discrepancies.
• Maintain cosmetic commission databases; support commission processing and WFM entry.
• Ensure T4s, government forms, and legislative filings are accurate and submitted on time.
• Manage other employment programs and payroll-related compliance.
• Quebec: Complete CNESST documentation for injured employees or preventative maternity leave.
• Maintain corporate discount program enrollment for eligible employees

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines. Your expected interactions are within your own team and direct supervisor. You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments. The decisions that you make would impact your own work. You will be an individual contributor as a part of a team, with a predetermined, focused scope of work. Please note that this role may require you to work in rotational shifts.