HR Service Delivery Analyst

HR Service Delivery Analyst

Skill required: Employee Services - Employee Data Process Design

Designation: HR Service Delivery Analyst

Qualifications: Any Graduation

Years of Experience: 3 to 5 years

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song—all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

What would you do?

• Liaise with Hiring Managers and Human Resource Business Partners (HRBPs)
• Gains clarity on hiring demand fulfillment priorities and receives requisitions for job profiles in the client’s applicant tracking system (ATS)
• Understands past sourcing channels, start date schedules and local resource support required to quickly fill positions
• Demand Posting: Uses vendor as directed by the client to automatically post the job requisition to analyzed channels that are most effective and from within the client’s organization
• Understands current client branding strategies and deploys them consistently across locations
• Leverages analytics apps insights from the Accenture Talent Supply Demand and Analytics teams to more effectively source and advise the client’s Talent Acquisition Center of Excellence (CoE)
• Manage the various aspects of the recruitment process like sourcing, processing exceptions (e.g. verbal offers where required, informational interview accommodations or scheduling)
• Disposition candidates throughout the process when not automated and ensures the completion of onboarding forms and background checks
• Achieve Service Levels: Ensures we are meeting required Service Levels
• Operates within and achieves monthly demand fulfillment targets across client operation locations
• Quality Customer Satisfaction: Ensures that the client Hiring Managers complete their requisitions and required approvals to enable optimum levels of productivity, quality and capacity utilization
• Automation Monitoring and Continuous Improvement: Ensures candidates are progressing rapidly through the automated hiring process
• The design of employee data processes to manage employment data, records and transactions using standard technologies and processes

What are we looking for?

• Excellent Communication selling skills
• Proficient in Written spoken English or Spanish, bilingual is a plus
• Able to get work done on time and with high quality
• Able to achieve and sustain high customer satisfaction from the client
• Passion to deliver hiring commitments on time and within agreed Service Levels (SL) while operating under optimal levels of productivity capacity utilization
• Minimum of 2 years of recruiting work experience

Roles and Responsibilities:

• In this role you are required to do analysis and solving of lower-complexity problems
• Your day to day interaction is with peers within Accenture before updating supervisors
• In this role you may have limited exposure with clients and/or Accenture management
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
• The decisions you make impact your own work and may impact the work of others
• You will be an individual contributor as a part of a team, with a focused scope of work
• Please note that this role may require you to work in rotational shifts

Any Graduation

About Accenture: We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™. Join Accenture to work at the heart of change.