HR Service Delivery Analyst

HR Service Delivery Analyst

This role involves a deeper understanding of the Employee & Org data management process and leveraging expertise to solve specific problems pertaining to Workforce Management. Train and develop team’s functional knowledge, administer satisfaction surveys, and provide general support to client employees and communication.

We are looking for a professional with a bachelor's degree in any discipline. Essential qualifications include 4-6 years of overall experience and 3+ years of experience in Employee & Org data management processes with a similar background. Desirable qualifications include HR domain certification, Successfactors experience, and exposure to the BPO industry. Excellent interpersonal skills, strong customer orientation, resilience, and ability to work under pressure are also required. Good organizational, prioritization, and multi-tasking skills to deliver to deadlines, analytical and problem-solving skills, high levels of confidentiality, attention to detail, and quality-driven communication and system transactions are necessary. Ability to deal with customer complaints professionally and escalate where appropriate, basic leadership and coaching skills, teamwork and collaboration, self-driven, flexibility to work in shifts, results/target oriented, multi-cultural awareness, knowledge of Employee & Org data management processes, strong MS Office and Excel skills, and proficient written and verbal English language skills are also important. Client interfacing skills, including good email etiquette, strong email drafting, keyboard skills, and phone etiquette/technique, are required.

Roles and responsibilities include process support, executing the process accurately and timely, mastering the given process, helping team members overcome process-related queries, escalating issues, paying close attention to quality of written and verbal English skills within the team, creating logical plans, ensuring LWI's are followed and updated regularly, ensuring process controls are followed, performing root cause analysis on issues, proposing process improvement ideas, participating in knowledge transfer, supporting team lead/manager with daily stats/reporting, updating process metrics, resolving process-related issues, participating in team building activities, completing training need analysis, following quality check and audit mechanisms, ensuring security and confidentiality of client data, and assisting in training team members.

About Accenture: Accenture is a leading global professional services company that helps the world's leading businesses, governments, and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data, and AI with unmatched industry experience, functional expertise, and global delivery capability. Our broad range of services, solutions, and assets across Strategy & Consulting, Technology, Operations, Industry X, and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners, and communities.

Equal Employment Opportunity Statement: We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.