HR Service Delivery Analyst

HR Service Delivery Analyst

Key Responsibilities: Handle employee Mediclaim & insurance operations end-to-end. Manage monthly enrollment updates with insurers/TPAs. Support premium calculations, policy renewals & endorsements. Perform monthly reconciliation of payments and accounting data. Track and follow up on claim settlement SLAs. Prepare MIS reports and provide ad-hoc data to stakeholders. Coordinate with internal teams and external vendors for issue resolution. 7+ years in CRM Operations / Claims / CRM. Strong knowledge of Mediclaim / Health Insurance processes. Advanced Excel (VLOOKUP, Pivot, MIS). Power BI knowledge is an added advantage. Excellent coordination, accuracy, and deadline management. Experience handling multiple vendors and large datasets. Process and strategy of providing and managing human resources services and information to employees within an organization. This encompasses various aspects, including employee support, benefits administration, onboarding, payroll, and other HR related functions.

What We Are Looking For: Microsoft Excel Data Analysis. Microsoft Excel Functions. Microsoft Excel Macros. Ability to establish strong client relationship. Ability to manage multiple stakeholders. Ability to meet deadlines. Ability to work well in a team. Written and verbal communication.

About Accenture: Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement: We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.