HR Service Delivery Analyst

HR Service Delivery Analyst

Our Recruitment Centre of Excellence supports business in all aspects of talent acquisition. The team works in partnership with recruitment teams to develop and execute tactical sourcing strategies with the aim of generating candidates, creating talent pools and delivering against recruitment and growth targets. This role plays a pivotal part in delivering against recruitment targets by using various sourcing strategies to create talent pools (talent communities), identifying candidates for our clients in the offshore business locations, scheduling interviews, administering online assessments where needed, assisting with reference checks and background verification checks, facilitating vendor invoicing and tracking candidates on candidate application tracking system as per company standards.

Essentials: • Bachelor's degree • 4-6 Years overall experience • 3+ Years recruiting experience with similar background Desirable: • Exposure to BPO industry • Knowledge of using recruitment management system like Taleo, Kenexa etc. • Experience in hiring volumes or niche skills • Experience of recruiting for Agro-chemical industry • HR Domain certification Certification would be a plus • Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels • Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. • Resilience and ability to work under pressure • Good organizational, prioritization and multi-tasking skills to deliver to deadlines • Analytical and problem-solving skills. • Demonstrate high levels of confidentiality • Attention to detail & quality driven – in communications and all system transactions • Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate • Basic Leadership and coaching skills • Team Work & Collaboration • Self driven • Flexibility to work in Shifts. • Results / target oriented • Multi-cultural awareness •Ability to demonstrate recruitment expertise gained within a corporate in-house or agency environment including: o Experience of building, owning & maintaining talent pools, including our own internal talent pool o Extensive experience in sourcing candidates utilising a variety of methods like Advertising (on-line/off-line), Internet search (data mining), Database search, Social Media / Google Adwords, etc. • Expertise in market mapping and research, utilising deep searching techniques • Capability to advise on and deliver best practice in candidate attraction methodologies • Strong MS Office and Excel skills • Strong command on written and verbal English language • Proficient with Business Excellence Practice • Client Interfacing skills (Email & Phone): Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique.

Roles and Responsibilities:

• Process Support - Read, understand and analyze client process as per the business rules as a subject matter expert.
• Execute the process accurately and timely as a hands-on processor.
• Master the given process and help the team members to overcome process related queries.
• Escalate issues and seek advice when faced with complex issues/problems.
• Pay close attention to quality of written and verbal English skills within Team.
• Creates a logical plan, realistic estimates and schedule for an activity or project segment.
• Ensure LWI's are followed and updated regularly and train the team members on process updates.
• Ensure process controls are followed; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
• Perform "Root Cause Analysis" on issues faces and suggest appropriate corrective action for current remediation and future control.
• Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.
• Participates in various internal or client initiatives related to Process.
• Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
• Team Support - Plan proper allocation of work.
• Support Team lead / Manager with Daily stats / reporting and MOS. Update process metrics on daily basis and maintain MIS.
• To be available on the floor through the day to resolve process related issues.
• Participate in Team building activities & Organizational initiatives.
• Follow the Quality Check and Audit mechanism within process to ensure delivery on SLA's.
• Ensure and maintain the security and confidentiality of client data.
• Assist in training/educating team assigned team members on learning and acquiring skills in process.

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.