HR Service Delivery Analyst

HR Service Delivery Analyst

This role involves a deeper understanding of the Employee & Org data management process and leveraging expertise to solve specific problems pertaining to Workforce Management. Train and develop team’s functional knowledge, administer satisfaction surveys, and provide general support to client employees and communication.

We are looking for a bachelor's degree (any discipline), 4-6 years overall experience, 3+ years of Employee & Org data management process experience with a similar background, HR domain certification, Successfactors experience, exposure to the BPO industry, excellent interpersonal skills, strong customer orientation, resilience and ability to work under pressure, good organizational, prioritization, and multi-tasking skills, analytical and problem-solving skills, high levels of confidentiality, attention to detail and quality-driven in communications and all system transactions, ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate, basic leadership and coaching skills, teamwork and collaboration, self-driven, flexibility to work in shifts, results/target oriented, multi-cultural awareness, knowledge of Employee & Org data management processes (new hires, exit, job data changes, etc.), strong MS Office and Excel skills, strong command of written and verbal English language, proficient with Business Excellence Practice, client interfacing skills (email and phone): good email etiquette, strong email drafting and keyboard skills, and good phone etiquette/technique.

Roles and responsibilities include process support, team support, and ensuring the security and confidentiality of client data.

About Accenture: Accenture is a leading global professional services company that helps the world's leading businesses, governments, and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data, and AI with unmatched industry experience, functional expertise, and global delivery capability. Our broad range of services, solutions, and assets across Strategy & Consulting, Technology, Operations, Industry X, and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners, and communities.

Equal Employment Opportunity Statement: We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.