HR Service Delivery Analyst

HR Service Delivery Analyst

Skill required: Employee Services - Employee Data Process Design

Designation: HR Service Delivery Analyst

Qualifications: Any Graduation

Years of Experience: 3 to 5 years

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song—all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

What would you do?

• Receive inbound calls/emails/chats and ensure that cases and interactions are logged correctly in the required tool
• Provide back office support to the employees
• Walk customers/provide navigational support on self-service portal
• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
• Place outbound calls to customers when required in line with Client/Company guidelines
• Work productively whilst maintaining exceptional call/data quality standards in line with targets
• Contribute to the team through open and regular communication with peers/supervisors
• Adhere to all company or departmental policies and procedures (personnel and operational)
• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
• Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
• Good technical aptitude with an ability to learn quickly
• Excellent verbal and written communication skills
• The design of employee data processes to manage employment data, records and transactions using standard technologies and processes.

What are we looking for?

• Prior international BPO work experience preferred
• Fresher’s acceptable
• Able to work on a flexible basis as determined by the business needs
• Ability to work under pressure
• Team worker
• Positive attitude
• Quick learner
• Punctual and disciplined
• Good communication skills
• Customer focused
• Results driven
• High standards of integrity
• Attention to detail

Roles and responsibilities:

• In this role you are required to do analysis and solving of lower-complexity problems
• Your day to day interaction is with peers within Accenture before updating supervisors
• In this role you may have limited exposure with clients and/or Accenture management
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
• The decisions you make impact your own work and may impact the work of others
• You will be an individual contributor as a part of a team, with a focused scope of work
• Please note that this role may require you to work in rotational shifts

Any Graduation