Deskside Support 5936982

Accenture Flex Position

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

The Work:

• Responsibilities Day to day varies from phone/email, project-based work Responding to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment
• Answering tickets via phone email chat and own resolution of all incidents requests to closure
• Troubleshooting, monitoring, and maintaining desktop hardware and support of business applications
• Support new hire deployments, as well as, RTO projects and office moves Network connectivity troubleshooting control room support
• Maintaining hardware inventory in designated site pantry inventory management tools
• Shipping and receiving of assets
• Supporting remote workforce - troubleshooting and diagnosing root cause of issues to resolution
• Prior experience troubleshooting utilizing remote support tools
• Ability to troubleshoot first call resolutions while being able to multi task hardware related issues
• Support End-User projects supporting IT business operations
• Effectively work with cross functional teams to deliver on IT business objectives
• Support Installs, Moves, Adds, Changes Call center support experience, preferred
• Exceptional communication and interpersonal skills, with the ability to interact effectively professionally with employees at all levels of the organization

Basic Qualifications:

• A Minimum of 2 years experience with Deskside Support.
• Ability to lift 25 lbs.
• Proficient in troubleshooting experience with Windows OS, Active Directory, O365 Suite of Applications
• Experience with ServiceNow ticketing system
• Prior experience in imaging workstations desktops laptops
• VPN and VDI support experience
• Prior inventory management of corporate assets required
• Prior enterprise printer support required
• High School Diploma or GED

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply.

Role Location Hourly Salary Range

California $19.71 to $29.71

Cleveland $19.71 to $29.71

Colorado $19.71 to $29.71

District of Columbia $19.71 to $29.71

Illinois $19.71 to $29.71

Maryland $19.71 to $29.71

Massachusetts $19.71 to $29.71

Minnesota $19.71 to $29.71

New York/New Jersey $19.71 to $29.71

Washington $19.71 to $29.71

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.