Delivery Operations Senior Analyst

Delivery Operations Senior Analyst

Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs. Monitor/Review along with team on administrative and operational activities within the allotted team to ensure achievement of operational or deal objectives. Manage and improve people performance and align them with organizational goals and objectives. Provide business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives. Participate actively in organization wide initiatives. Make decisions about the day-to-day operation of the team, including monitoring of workload, systems, staffing, and scheduling. Employee Services - More into query/case management. Monitoring the voice of the customer through surveys and other means of communication. Be assertive and work through the development areas as voiced by the client, Third parties or Accenture stakeholders. Encourage and drive continuous improvement measures on day-to-day basis within area of responsibility till closure. Timely and transparent recognition and rewards for the team. Recommend cost-effective, efficient procedural or production alternatives. Required to work within clear budgetary guidelines. Develop People through mentoring and resolve conflicts. Drive coaching culture. Monitor and encourage the Team to create/follow up on development plans. Provide Input to monthly top level service analysis for client. Develop and drive comprehensive generic training plans to meet the needs. The design of employee data processes to manage employment data, records and transactions using standard technologies and processes. Ensure high degree of compliance to the documented processes, client/organizational policies. Participate in the definition of current process performance baseline metrics (as defined in Metrics Data Collection Plan) and track/report on all Operational Stats. Ensure OE documentation is updated and drive OE methodologies in day to day operations. Ensure all team members have the correct skills and are trained to deliver all the contractual requirements, to achieve operational excellence. Analyze root causes of Issues, escalations, errors and have a remedial action through process improvement. Plan & Manage daily staffing, employee grievances if any for the geography and the specialist support teams. Work collaboratively.

What Are We Looking For?

• People Engagement
• Client Reference Data Management
• Communication
• Microsoft Excel
• Delivery Excellence
• Problem-solving skills
• Ability to perform under pressure
• Strong analytical skills
• Written and verbal communication
• Commitment to quality

Roles and Responsibilities:

• In this role you are required to do analysis and solving of increasingly complex problems
• Your day to day interactions are with peers within Accenture
• You are likely to have some interaction with clients and/or Accenture management
• You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
• Decisions that are made by you impact your own work and may impact the work of others
• In this role you would be an individual contributor and/or oversee a small work effort and/or team
• Please note that this role may require you to work in rotational shifts

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.