Delivery Operations Associate Manager

Delivery Operations Associate Manager

Should have minimum 9+ years of in-depth experience/knowledge in Payroll for any country i.e. US, Canada, UK, Europe, India, APAC etc. Should have min 7 years of experience in Managing Team and Client key stakeholders. Should have Payroll legislative understanding and knowledge e,g, US W4/W2 Forms, UK P60/P45/P11D, Final Paycheck Law in USA, State reciprocal agreements in USA, etc. Should have good understanding on Payroll Controls/Checks to make sure Payroll is 100% accurate i.e. Reconciliation of Last month vs current month payroll results and variances if any with reason, Zero or Negative Net Pay Report and reasons for the same, Duplicate payment report, Input vs output checks, etc. Having knowledge of ERP applications like SAP, Workday, PeopleSoft, would be added advantage. Participate in the establishment and development of the operation, leveraging previous (Payroll outsourcing) experience in order to provide a differentiated service to the client. Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.) Initiate, design and implement business process excellence improvements. Demonstrate, and seeks to deepen, an awareness of business / industry issues and drivers. Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Accenture s business. Provide solutions to complex business problems within the service line. Establish and maintain key relationships with the client, team leads and client management. Can act as a subject matter expert. Demonstrates excellent client care skills. Recognized as having expert knowledge and vision for the assigned service line (Workforce Administration). Produces solutions to complex business problems. Develops new concepts and opportunities within their Service Line. Contributes to policy and direction setting. Complies with all Client and Accenture Data Security and Quality requirements.

Is accountable for the results of the Service Line activities to both Accenture and Clients. Accountable for ongoing management of effective client service relationship within the service line. Develops new approaches and processes. Interfaces with other team leads, management and client staff and ensures good working relationships. Ensures the service line operations are efficient and effective and that SLA s are met. Ensure the first class delivery of service to clients. Participate in and/or support during Client visits. Accountable for the delivery of contracted services within the assigned service line. Requests and assigns resources and responsibilities within the service line to deliver business results. Accountable for the Identification and implementation of procedural and policy improvements on an ongoing basis in order to deliver differentiated levels of service across Service Line Design and implement the procedures and principles for how the service line will be operated on a daily basis. Implement the necessary reporting and governance arrangements to ensure effective management controls are established to oversee effective and efficient operation of the service line. Champions the client processes within the service line. Acts as the escalation point for problems/issues with the service line. Actively looks for ways to grow skills and experience within the Service Line.

Any Graduation

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