Delivery Operations Associate Manager - voice

Delivery Operations Associate Manager

Provide end to end process and policy expertise for all Global Recruitment process including Data analysis, Pipeline management, Trend analysis, Marketplace analysis, Talent forecasting, Requisition Management, Sourcing, Screening, Onboarding & Retention of Candidate. Provide leading practices, Industry benchmarks and process design considerations incorporating build to operate efficiency design principles. Provide leading input for technology configuration and assist in identifying gaps and matching automation opportunities. Create and maintain Job Aids, Global and Local Work Instructions and help train Service delivery teams. Own and manage all process escalations, while working with Global Service delivery teams. Evaluate process and technology gaps in Talent Acquisition, works with internal and Client stakeholders to affix permanent as well as interim solutions. Meet Hiring Plans provided by the Client. Reporting of capacity utilization, hiring trends, productivity, time to fill, and other applicable SLAs and OLAs. Meet targets provided by Client for hiring plans across geography supported. Leverage onshore:offshore model by working with internal stakeholders to meet targets and optimize capacity utilization. Consultative approach with Client stakeholders providing industry best practices in Recruitment and Talent Acquisition. Run Delivery Center as P&L and be accountable for running a profitable business. Provide oversight of all major TA processes from a client perspective. Level 9-13 will be the span for this role. Should have managed span of 80-100 FTEs/Contractors. Manage team or recruiters and recruitment admins supporting Talent Acquisition processes outsourced to Accenture for the given Client.

Graduation/Post Graduation in Human Resources from a top school/college preferred. Minimum 7+ years of experience in HR consulting & delivery for Recruitment processes across multiple clients. Workday, Taleo or SuccessFactors certification preferred. Cross industry exposure on Recruitment transformation projects. Exposure to Lean, Six Sigma and Operational Excellence practices. Preferred Global Recruitment certification. Stakeholder Management. Change Management. Talent Management. US Recruitment. Demand Management. Leadership Development. Succession Planning. Journey Management. Demonstrates excellent client care skills. Expert knowledge and vision for the assigned service line. Produces solutions to complex business problems. Develops new concepts and opportunities within their Service Line. Contributes to policy and direction setting.