Delivery Operations Associate Manager

Delivery Operations Associate Manager

Human Resource graduate/Post Graduate with relevant delivery & transformation experience with a sound knowledge of all Core HR/Workforce Data Administration (WFDA) processes starting from Hire to Retire. Expected to work on strict deadlines, in a high-pressure business environment while being a good team player. Prior HR delivery or HR Consulting experience in the IT/BPO Industry across clients while driving transformation is mandatory. Should be open to work in different time zones as per the business requirement.

Key Responsibilities:

• Provide end to end process and policy expertise/input to future state Global and Local design for all Global Workforce Data Admin (WFDA) processes including Onboarding, Job & Personal data changes, Transfers, Global Mobility, Exit Management etc.
• Provide leading practices, Industry benchmarks and process design considerations incorporating build to operate efficiency design principles
• Provide leading input for technology configuration (Cloud HRIS — Workday/Success Factors) and assist in identifying gaps and matching automation opportunities
• Provide inputs and participation in end to end process scenarios development and testing for Cloud HRIS
• Create and maintain Job Aids. Global and Local Work Instructions and help train Service delivery teams
• Participate in Global/Local client calls, lead full dress rehearsal preparations before Go Live, provide Hypercare support during Go Live
• Provide input to the creation of a Global Quality Framework with quantified measurement criteria in alignment with client/contractual needs
• Participate and lead continuous process improvement agenda and share Innovative practices resulting in measurable client value creation
• Own and manage all process escalations, while working with Global Service delivery teams

Core Competencies:

• Change Management, leadership, coaching and Influencing skills
• Very strong oral & written communication and Senior stakeholder management skills
• Ability to work and deliver under compressed timelines
• Excellent analytical and problem-solving skills and ability to handle difficult client interactions
• Excellent MS Office Skills (Power point, excel, Visio)
• Global exposure know-how of different cultures
• Travel readiness and flexibility to work in different time zones

What are we looking for?

• Graduation/Post Graduation in Human Resources from a top school/college preferred
• Minimum 7+ years of experience in HR consulting & delivery for Core HR processes across multiple clients
• Hands on experience with HRIS cloud-based technologies like Workday, SuccessFactors and Ticketing tools like ServiceNow, WQM, Remedy etc
• Workday or SuccessFactors certification preferred
• Cross industry exposure on HR transformation projects
• Exposure to Lean, Six Sigma and Operational Excellence practices
• Preferred Global HR certification (like SHRM, APA)

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.