Delivery Operations Associate Manager

Delivery Operations Associate Manager

You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team oversees the entire process that starts from customer inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.

A type of general ledger account which contains a summary of sub-ledger accounts. Because the reconciliation account only provides a summary, no transactions are directly posted to the account. Finance Graduate 12+ years of experience and/or excellent domain knowledge of F&A processes being managed. Experience managing client relationships, including managing operations and operational excellence. Proven record of implementing best operational practices Experience with communications and people.

What Are We Looking For?

Supervise the daily operation of Global Non-Collections – OTC processes with the overall goal of ensuring client expectations are met. Daily operational performance management and meet targets including Service Level Agreements with client. Achieve client's Service Satisfaction at the level of client management and customers' experience. Establish and lead the OTC team including appropriate team managers succession plan is in place. Provide a holistic view of service delivery to the client. Act as a clear escalation point to the client for service-related issues and facilitate resolution of any identified issues. Support Ad Hoc contractual projects for the client in line with the nominated project team. Initiate and own continuous improvement projects within area of his/her responsibility. Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit. Experience in Finance & Accounting, specifically in Order-to-Cash. Sound Operations management experience (including SLA management). Strong Client interaction skills. Fluent English skills including Oral and Business Writing. Attention to details. Ability to solve urgent matters and work under pressure. Excellent interpersonal and communication skills. Strong commitment to working with teams. Providing excellent customer service. Ability to work in a multicultural and diverse environment. A natural ability to adapt to change. Experience in managing unstructured problems.