Delivery Operations Associate Manager

Delivery Operations Associate Manager

Skill required: Supply Chain - New Product Introduction (NPI)

Designation: Delivery Operations Associate Manager

Qualifications: Master of Business Administration

Years of Experience: 10 to 14 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

What would you do?

Execute end-to-end Supply Planning and Network Operations for the assigned Area/Category, ensuring service delivery adhering performance metrics. Act as a Subject Matter Expert (SME) for supply planning processes and guide team with standard practices. Lead a team of professionals to ensure robust supply execution, effective inventory control, reliable supplier coordination, and high-quality master data governance. Drive adoption of digital tools and support continuous improvement initiatives to enhance efficiency, responsiveness, and planning excellence across the supply network.

Supply Chain involves managing the flow of goods and services from suppliers to customers. This role includes planning and coordinating production, transportation, and inventory management. It also involves ensuring timely delivery, cost efficiency, and quality control. The goal is to optimize the entire supply chain process to meet customer demands and improve organizational efficiency.

Align product design and development processes with business objectives and market strategy. Manage product launch throughout sales and distribution channels. Prepare internal operations and partner organizations to support the new product, aiming to reduce time-to-market.

What are we looking for?

•Adaptable and flexible

•Ability to perform under pressure

•Problem-solving skills

•Detail orientation

•Ability to establish strong client relationship

Roles and Responsibilities:

Lead and develop a team of planning professionals, driving excellence in supply execution, inventory performance, cross-functional collaboration, and master data accuracy. Build organizational capability by fostering a continuous learning culture based on the "Learn – Do – Teach" philosophy. Serve as the Subject Matter Expert (SME) for Master Production & Capacity Planning, Distribution & Inventory Planning, Sourcing & Materials Planning, and Master Data Management, ensuring best-in-class planning standards across the network. Ensure seamless end-to-end supply chain execution for the assigned Area/Category, delivering consistent service performance against established metrics. Proactively identify, evaluate, and resolve supply risks, constraints, and exceptions to maintain uninterrupted product availability and service levels. Govern critical planning parameters, master data integrity, and system controls to ensure robust planning processes and high-quality decision inputs. Partner closely with demand and supply stakeholders to ensure alignment, transparency, and smooth execution across the full planning cycle. Champion digital transformation by adopting advanced planning systems, analytics tools, and automation technologies to enhance efficiency, responsiveness, and network visibility. Drive continuous improvement initiatives that strengthen process reliability, reduce operational complexity, and enhance service delivery and agility. Monitor and periodic review of documentation accuracy and version control, adherence to standard operating procedures, and compliance with planning and master data governance requirements. Provide clear, data-driven insights, performance reports, and risk assessments to leadership, stakeholders, and team members to support informed and timely decision-making. Maintain business continuity through a structured support model and well-defined backup framework. Conduct periodic performance assessments to support individual development, capability building, and team effectiveness.