Delivery Operations Representative

Delivery Operations Representative

Deliver or support delivery of contracts and programs. Assign and manage work assignments of contract team. Manage service delivery quality and cost.

Must have skills: Enterprise Systems Monitoring Tools

Good to have skills: NA Minimum 2 years of experience is required

Educational Qualification: 15 years full time education.

Summary: As a Delivery Operations Representative, you will engage in a dynamic work environment where you will be responsible for assigning and managing work assignments. Your day will involve driving people management activities for the delivery team, ensuring that service delivery quality and cost are effectively managed. You will collaborate with team members to optimize processes and enhance overall performance, contributing to a culture of continuous improvement and operational excellence.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Facilitate communication between team members to ensure clarity in work assignments.
• Monitor and evaluate service delivery metrics to identify areas for improvement.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Enterprise Systems Monitoring Tools.
• Strong analytical skills to assess service delivery performance.
• Experience with process optimization and efficiency improvement.
• Ability to manage multiple tasks and prioritize effectively.
• Familiarity with project management methodologies.

Additional Information:

• The candidate should have minimum 2 years of experience in Enterprise Systems Monitoring Tools.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

About Accenture:

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.

Equal Employment Opportunity Statement:

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.