De030782 - workforce Services Analyst

Workforce Services Analyst

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE

Position Title: Workforce Services Analyst

Work Setup: Return to Office

Responsibilities:

• Responsible to open all future exception like VL, LOA, Full day Training as allocated by the Capacity Planning team
• Responsible to optimize schedule thru offering off the phone exceptions, break optimization or provide OT requirements after receiving all future exceptions
• Responsible to produce over and under staffing view Report
• Responsible to publish agent schedules to operations
• Responsible to process shift bids
• Provides scheduling report that will show scheduling effectiveness information, OT requirement report, DOW schedule pattern, etc.

Others:

• Project Shift Schedule: Rotation Shift
• Project Rest Day: Rotation Off
• Project/Team Location: Mandaluyong, Robinsons Cybergate Tower 2

Skills and Qualifications:

• At least 2 years relevant work experience
• Consider RTA + any of the three other WFM functions (Scheduling, Forecasting, or Capacity Planning)

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.