De030464 - collections Support Specialist

Collections Support Specialist

Position Title: Collections Support Specialist

Work Setup: Hybrid

Overall Purpose: Manage a team of Sr analysts, analysts, associates and new associates executing the processes related to Order to Cash.

Responsibilities:

• Reports to Collections Service Delivery Manager
• Manage a team of Sr analysts, analysts, associates and new associates in Order-To-Cash tower.
• Establish team objectives in line with Order to Cash department goals.
• Drive Quality, and Continuous Improvement activities in Order-To-Cash tower
• Review team workload and adjust resources to provide accurate and timely support processing including, but not limited to Cash Application, Collections, Billing, Credit Management and Customer Master
• Monitor timely implementation of the objectives by agreed Service Level Agreement (SLA)
• Lead team meetings related to service delivery on regular basis
• Provide coaching and mentoring to subordinates
• Prepare a Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, and monitors program for a defined period.
• Ability to prepare and make presentations to Sr Leaders and stakeholders.

Project Shift Schedule: Night Shift

Project Rest Day: Weekends Off

Project/Team Location: Quezon Gateway Tower 2

Skills and Qualifications:

• At least 5 years' relevant work experience in Collections; 3 years supervisory experience
• Open to college undergraduates with relevant experience

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