De030210 - workforce Services Associate Manager

Workforce Services Associate Manager

Position Title: Workforce Services Associate Manager

Work Setup: Return to Office

Overall Purpose: The Workforce Services Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.

Responsibilities:

General Responsibilities:

• Develop and implement WFM strategies aligned with organizational goals
• This position needs to be aware of the financial situation of the account being handled and needs to drive profitability by resource optimization and cost reduction in collaboration with Operations and other departments
• Drive high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-Time Adherence solutions
• Increase employee satisfaction through accurate adherence and compliance tracking and enhances company profitability through utilization optimization and intra-day analysis
• Maintain report integrity, including engaging stakeholders to ensure timely access and accuracy
• Utilize advanced analytical skills to assess various concepts, alternatives, and proposed solutions, providing data-driven insights and recommendations
• Define, build, and implement components within Service Transition programs, leveraging existing standard solutions to optimize efficiency and reduce implementation timelines
• Apply and promote the use of standard Mobilization methods, tools, and best practices to ensure consistency and quality across transition activities
• Validate data integrity in workforce reporting and analytics
• Continually offer input to innovate processes, systems, organization and culture
• Manages internal and external audit with processes and controls
• Responsible for the development of resources under his/her span

Skills and Qualifications:

• At least 7 years relevant work experience; 5 years supervisory
• Client facing
• Should have end-to-end WFM experience including all WFM functions (RTA, Scheduling, Forecasting, and Capacity Planning)
• Open to college undergraduates with relevant experience

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.

Equal Employment Opportunity Statement

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